LawCloud Service Status Dashboard

This Dashboard shows the Health Status of Services on LawCloud. 

**  Last updated: September 22, 2020 8:49 am **
Pulsant

Systems healthy. Fully Operational.

Proact

Systems healthy. Fully Operational.

GCI

Systems healthy. Fully Operational.

All LawCloud Systems are Operational.

If you are experiencing problems, check your Internet for Speed and Reliability or for Service Provider issues.

Check reliability with a broadband speed test

Check for known Internet Issues with down detector

Systems are fully Operational

All LawCloud Systems and Services are reporting healthy.

Scheduled Maintenance Work

There is no scheduled maintenance work on LawCloud.

  • GCI – Up to date. Last update 22nd August, to 4.10.110b.
  • Pulsant – Up to date. Last Update 15th August, to 4.10.110b.
  • Proact – Update pending. Last update 29th August to 4.10.108h

The latest Version is 4.10.110b that enables integration with FormEvo electronic forms along with a number of other bug fixes and improvements. Note that updates to Edge Browser are rolling out now. Version 4.10.110b. You can download the version notes by following the icon link below.

Reported Downtime Issues

There are no known downtime issues on the LawCloud Platform. All services are Healthy.

  • You may want to check the performance of your local broadband – Click here
  • You may want to check with your Internet Service Provider for issues – Click here
  • You may want to contact your own IT Support to troubleshoot any networking issues.
  • If your systems are still not working normally, please contact our support team and we’ll do our best to help.

Service Disruption Notice

There are no reported service disruptions

If you are experiencing any other issues, please refer to the section below.

Recent History of Incidents - All Issues Resolved

PROACT DISRUPTION ALERT - Issue Resolved

Multiple users reported performance issues on the Proact Platform. This was identified as a faulty core server which has now been replaced with a new server with more resource.

03/02/2020 - Resource has been successfully added to the backup server and failed over to the backup server, improving performance. The issue is resolved. Server performance will be closely monitored.

02/09/2020 - Issue re-opened.  A number of users reported temperamental performance issues on the Proact platform again. This has been reviewed again and pinpointed to a key server in the main core not performing as expected. An urgent request to increase resources on that server this evening at 8pm will be actioned. This has now been scheduled.

01/09/2020 - A service disruption was reported on the Proact Platform only at 10:15am, causing potentially degraded performance for some users.

  • 16:00 - Issue under review.
  • 14:15 - All Checks Passed - A few clients reporting performance issues.
  • 13:30 - Routine Check - No further issues reported. Issue appears resolved, Final monitor before closing the incident.
  • 11:45 - No further issues reported. Issue is assumed resolved, however we continue to monitor before closing the incident.
  • 11:30 - Users are reporting improved performance. We are continuing to monitor.
  • 11.00 - Email sent to all clients on Proact notifying of reported issue.
  • 10.15 - A number of users reported intermittent "not responding" messages. 
  • Engineers are looking into this now as a priority and normal service will be restored as soon as possible.

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